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Access Bank Kenya and NBK Launch Shared Banking Services
Seamless Access Across 100+ Branches
Access Bank (Kenya) PLC and National Bank of Kenya (NBK) have announced a strategic service integration that allows customers from either bank to access in-branch services across both institutions.
Tellers can now process key transactions, including cash deposits, withdrawals, fund transfers, and account inquiries, regardless of whether a customer banks with Access Bank or NBK. The move creates a combined footprint of over 100 branches nationwide, aimed at boosting convenience, reach, and service delivery.
Customers will continue to use their existing accounts, cards, cheque books, and digital platforms without interruption. Deposits remain secure under the new structure.
Access Bank Kenya and NBK Launch Shared Banking Services
Access Bank Kenya Managing Director Ralph Opara said the milestone reflects the bank’s ambition to simplify banking. “By opening our networks to each other’s customers, we are ensuring banking is simpler, faster, and more accessible. This also reflects our commitment to deliver more choice, improved digital services, and stronger financial solutions.”
Expanding Services and Supporting Growth
The integration will combine NBK’s strong public sector and retail heritage with Access Bank’s global expertise and digital innovation. Retail and SME customers will enjoy wider access to digital channels, while corporates and multinationals will benefit from trade finance and treasury management through Access Bank’s hubs in the UK, Dubai, China, Malta, France, India, Lebanon, and Hong Kong.
NBK’s public sector clients will continue to rely on its expertise, enhanced by digitized collections, disbursements, and greater capacity to support Kenya’s national inclusion agenda.
NBK Managing Director George Odhiambo added: “This synergy demonstrates how collaboration in the banking sector delivers value to customers. Together, we are building an institution that empowers communities and plays a key role in Kenya’s economic growth.”
The initiative underscores both banks’ shared vision to simplify banking, enhance customer experiences, and support Kenya’s financial ecosystem. Customers of both institutions can now expect greater convenience, reduced transaction barriers, and wider access to services nationwide.
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