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LOOP DFS Earns Global IT Service Management Certification
ISO/IEC 20000-1:2018 certification strengthens LOOP’s technology governance, service reliability and digital finance infrastructure across Africa.
LOOP DFS Limited and LOOP DFS Ghana Limited have received ISO/IEC 20000-1:2018 certification. The standard is internationally recognized for IT Service Management (ITSM).
The certification follows independent audits by the British Standards Institution (BSI). LOOP successfully completed both Stage 1 and Stage 2 certification audits.
Importantly, the audits recorded zero major and zero minor non-conformities.
The achievement strengthens LOOP’s technology service management framework. It also supports the company’s growing digital financial services operations across Africa.
Strengthening digital service delivery
ISO/IEC 20000-1:2018 sets requirements for effective IT service management.
It covers how organizations plan, deliver and monitor technology services. It also focuses on continual service improvement.
For LOOP, the certification covers several key areas. These include governance and leadership, incident management and problem management.
It also covers change and request management. In addition, the certification addresses service availability, continuity and capacity management.
Supplier management and continual improvement are also part of the certification.
As a result, LOOP can demonstrate that its technology services follow an independently assessed global framework.
Certification covers LOOP’s PaaS offering
The certification also covers LOOP DFS’s Platform-as-a-Service (PaaS) offering.
Through PaaS, LOOP provides digital financial infrastructure to other businesses. These include banks, telecommunications companies and other partners.
The infrastructure includes payment rails, Know Your Customer (KYC) capabilities, ledger systems and compliance tools.
Partners can therefore use LOOP’s infrastructure to launch and scale digital financial products. They do not have to build the core infrastructure themselves.
Furthermore, the certification extends the same assurance to LOOP’s partner ecosystem. Businesses building on the platform benefit from an audited service management framework.
LOOP DFS Earns Global IT Service Management Certification
Building confidence in digital finance
LOOP’s certification comes as businesses increasingly depend on reliable digital infrastructure.
Strong technology systems are essential for financial services. They help businesses maintain reliable operations and deliver better customer experiences.
The certification also provides additional assurance to LOOP’s customers and partners. It demonstrates the company’s focus on governance, reliability and continual improvement.
LOOP targets continued innovation
Commenting on the achievement, Eric Muriuki, Chief Executive Officer of LOOP DFS, said the certification reflects the discipline of the company’s teams.
“This certification reflects the discipline our teams bring to their work every day. It also reflects our unwavering commitment to delivering secure, reliable and innovative digital financial services,” he said.
Muriuki said the milestone will support LOOP’s expansion across Africa.
“As we continue to expand our footprint across Africa, this milestone reinforces the trust our customers and partners place in us and demonstrates our commitment to operating at globally recognized standards.”
He added that LOOP will continue improving its services while driving innovation for individuals and businesses across the continent.
A step towards stronger digital financial infrastructure
The certification reinforces LOOP’s focus on global IT service management standards.
It also strengthens the company’s approach to governance and service quality.
As LOOP expands its digital financial infrastructure across Africa, the certification provides a foundation for continued innovation and sustainable growth.
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