Nairobi City County To Digitize County Services

Safaricom and Nairobi City County Partner to Digitize County Services
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Safaricom and Nairobi City County Partner to Digitise County Services

Safaricom and Nairobi City County have today signed a partnership to digitize the county’s services and operations. Under the partnership, Safaricom will develop and support the “My Nairobi App” as part of the “My Nairobi” hub that provides digital services and citizen engagement.

Safaricom and Nairobi City County Partner to Digitize County Services

“This My Nairobi Hub will enable us to offer better services to the people of Nairobi. It offers a one-stop shop for Nairobi County residents and visitors to access services with multiple functionalities including making payments. Our partnership with  Safaricom will usher in a better experience not only in revenue aspects but real-time communication,” said the Governor of Nairobi County, Sakaja Johnson.

Under The Partnership, Safaricom Will Develop and Host “My Nairobi App” Which Will Include App, Website and Shortcode 

The “My Nairobi” hub will equally be available through other digital channels including on the M-PESA Super App, a website, and through a USSD shortcode for feature phone users. The hub will also include an engagement channel known as “Bonga na Sakaja” which will enable Nairobi residents to engage with the county and share feedback towards the improvement of services.

“Digitisation and technology have great potential to transform county Services providing citizens with increased convenience and local governments with more efficient operations and increased revenue collection. We are delighted to partner with Nairobi City County to develop the ‘My Nairobi App’ and to digitize their services and operations which will see increased service delivery at an affordable cost,” said Peter Ndegwa, CEO – Safaricom.

Safaricom and Nairobi City County Partner to Digitize County Services

In addition to the “My Nairobi” hub, Safaricom will support the county to design digital channels, integrating county backend services, and developing a payment gateway and infrastructure to ensure the high availability of services.

Safaricom will also provide the county with calling and data solutions including a “closed user group” that provides discounted rates for calls between employees. Other solutions to be provided include revenue collection, parking management solutions, and green credits through Digifarm.

The partnership will also see the county benefit from solutions to provide healthcare to low-income residents and better integration with its other partners such as Kenya Medical Supplies Authority.

Other solutions in the partnerships include smart water systems under the smart city initiative, WiFi hotspots in low-income settlements and around bus stops, an Integrated Traffic and Parking Management Solution, and a Disaster Recovery Site for the county.

The partnership will run over the next two years with Safaricom providing the “My Nairobi Hub” and other digital solutions as value adds to the county, at no cost.


Felicity Gitonga
Felicity Gitonga is the founder of Africa Business News. abn, freelance writer, journalist, and author with a passion for telling stories.

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