Microsoft Copilot–Powered AI Platform Transforms Pharmacy Operations Across Kenya  

Microsoft Copilot–Powered AI Platform Transforms Pharmacy Operations Across Kenya  

Microsoft has partnered with Kenyan health-tech startup Zendawa to deploy an AI-powered solution that is helping independent pharmacies across Kenya improve efficiency, reduce medicine wastage, and increase sales.

The solution, built using Microsoft 365 Copilot, Power BI, and Microsoft Azure, enables pharmacies to digitise inventory management, gain real-time business insights, and make data-driven decisions that were previously out of reach for small and medium-sized healthcare retailers.

Independent pharmacies play a critical role in Kenya’s healthcare system but often operate with thin margins and manual processes.

Zendawa’s AI-driven platform replaces pen-and-paper stock management with predictive analytics, automated reporting, and demand forecasting, allowing pharmacists to optimise stock levels, minimise losses from expired medicines, and better serve their communities.

“Small pharmacies are essential to healthcare access in Kenya, yet many struggle with operational inefficiencies and limited access to business intelligence,” said Wilfred Chege, Co-Founder and CEO of Zendawa. “By leveraging Microsoft’s AI technologies, we are giving pharmacists tools that help them reduce losses, grow revenue, and operate more sustainably.”

Please find the attached more detailed press release for your editorial consideration, and some photos to use alongside the story.