Customer Obsession Is More Than A Commitment At NCBA

Customer Obsession Is More Than A Commitment At NCBA

At NCBA, customer obsession is more than a commitment, it’s a culture.
Recently, the bank came together to honor its mortgage customers each at a different stage of their journey.

Customer Obsession Is More Than A Commitment At NCBA

From new homeowners to those with decades of partnership, they all share one thing in common: trust and loyalty.

One remarkable customer has been with NCBA for over 25 years.
Their journey with the bank is a powerful example of the long-term relationships NCBA aims to build across generations.

During the celebration, Dennis Njau, Ag. Group Director, Retail Banking, noted:

“As we reflect on the journey we’ve taken together, we’re reminded that at the core of it all is the need for security, stability, and trust—and we’re proud to walk that journey with you.”

NCBA’s mortgage approach is not one-size-fits-all.
Instead, it’s built on personalized support, competitive products, and meaningful engagement.

Customers are not just clients, they are part of a shared story of growth and progress.

Homeownership: A Journey of Trust, Transformation, and Opportunity

Mercy Kagwiria, Deputy Director & Head of Consumer Banking, echoed this commitment:

“Homeownership is more than a milestone, it’s a moment of pride and fulfillment.”

Speaking from personal experience, she shared how her own homeownership journey has shaped her understanding of customers’ aspirations.

“It’s about dreams realized. It’s about families finding a place to call home. And it’s about financial empowerment.”

As Kenya’s property market continues to grow, NCBA is investing in solutions to match evolving customer needs.

The bank now offers mortgage financing of up to 105%, covering not just the purchase price but also associated costs like legal and valuation fees.

This opens doors for more first-time homeowners—especially the youth—who often struggle with upfront costs.
Whether you’re buying, building, or renovating, NCBA’s property finance solutions are designed to support you at every step.

Customer Obsession Is More Than A Commitment At NCBA

Customers can choose from a wide range of options:

• Owner-occupier mortgages

• Investment property loans

• Construction and plot purchase financing

• Diaspora mortgages for Kenyans living abroad

NCBA is also digitizing parts of the mortgage process to ensure faster approvals and better tracking.

In addition, the bank offers loan repayment terms of up to 25 years https://ke.ncbagroup.com/loan/own-your-own-home/, easing the financial burden on aspiring homeowners.