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Tuunza Simu: Protect Your Smartphone Beyond the Warranty
Smartphones have become essential for work, communication, banking and entertainment. However, accidents and theft can happen at any time. When they do, repair or replacement costs can be expensive.
To help customers manage these risks, Safaricom offers Tuunza Simu, a device insurance solution for eligible smartphones purchased through Safaricom shops. The cover protects customers against accidental damage and theft after the manufacturer’s warranty expires.
Protection when you need it most
Most manufacturers’ warranties only cover factory defects. They do not cover accidental screen cracks, liquid damage or theft.
Tuunza Simu fills this gap. It protects eligible devices purchased through Safaricom shops, including phones bought with cash or through Masoko and Lipa Mdogo Mdogo, such as Onfon devices.
As a result, customers can avoid the full cost of replacing or repairing their smartphones after unexpected incidents.
Manage your cover on My OneApp
Customers can activate and manage their insurance through My OneApp.
Simply navigate to:
Do More With M-PESA → Insure and Protect → Tuunza Marketplace → Tuunza Simu
From there, customers can view:
- Coverage period
- Insurance benefits
- Approved repair centres
- Claims process
- Terms and conditions
Additionally, keeping all this information in one place makes it easier to understand the policy and access support when needed.
Tuunza Simu: Protect Your Smartphone Beyond the Warranty
Simple claims process
If an insured phone is lost or accidentally damaged, customers can visit a Safaricom Shop or an authorized repair centre to begin the claims process.
The service team will assess the device before processing the claim. Depending on the policy, Safaricom will coordinate either a repair or a replacement.
Therefore, customers can return to using their devices with minimal disruption.
Supporting Kenya’s digital lifestyle
Today, smartphones connect people to mobile banking, education, business and essential digital services. Consequently, protecting these devices has become more important than ever.
Unexpected repairs can place a financial strain on individuals and families. Device insurance helps reduce that burden while giving customers greater peace of mind.
Ultimately, Tuunza Simu offers a practical way to protect one of today’s most valuable digital tools. By combining insurance with Safaricom’s service network and My OneApp, the solution helps customers stay connected when they need it most.
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