By NBK Feted In 2024 KBA Annual Customer Satisfaction Survey
The National Bank of Kenya (NBK) has been recognised for its customer excellence in the 2024 Customer Satisfaction Survey conducted by the Kenya Bankers Association (KBA).
NBK emerged as the first runner-up in the Tier Two category in customer experience, reflecting its continued dedication to meeting customers’ needs and expectations.
The ranking reflects NBK’s commitment to meeting customer needs and expectations, with the survey evaluating key parameters such as customer satisfaction, digital banking adoption, complaint resolution efficiency, and accessibility for persons with special needs.
Speaking on the awards, NBK Managing Director, George Odhiambo welcomed the ranking, stating the Bank continues to be customer-centric, which remains core to its business operations.
NBK Feted In 2024 KBA Annual Customer Satisfaction Survey
“The year 2024 has been fair to us, regardless of the challenging economic and political environment that we faced. We remained steadfast in our customer proposition, and getting this recognition is a good sign. For this year, we aim to take our services higher to ensure we don’t just claim the top position but make our customers proud through service and product offering.”
The annual survey and awards are part of the broader agenda to evaluate customers’ experience with different banks in their daily lives.
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