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A Century of Branches: NCBA Opens 100th Branch in Ruiru
The new NORD Mall branch marks a major expansion milestone as NCBA brings banking services closer to Ruiru’s growing community and business sector.
NCBA has reached a major milestone in its expansion journey with the opening of its 100th branch in Kenya.
The new NORD Branch at NORD Mall in Ruiru brings the bank’s presence in Kiambu County to eight branches. It also strengthens NCBA’s reach in one of the county’s rapidly growing commercial and residential areas.
But for NCBA, the milestone is about more than reaching a number.
It represents 100 communities where the bank has established a physical presence and an opportunity to get closer to customers and understand their ambitions.
Bringing Banking Closer to Ruiru
Ruiru has changed significantly in recent years.
Rapid urbanisation, real estate development and growing trade have transformed the town into an increasingly important commercial hub. Its expanding SME community has also created demand for accessible financial services.
The new branch is positioned to serve this growing market.
Customers will have access to current and savings accounts, personal and business loans, investment solutions and digital banking services.
The branch will also offer NCBA Tills, SME solutions and affordable housing financing.
This gives entrepreneurs, families, homeowners, investors and retail customers access to financial solutions closer to where they live and work.
Speaking during the launch, NCBA Kenya Managing Director James Gossip said the 100-branch milestone reflects the bank’s commitment to staying close to its customers.
“Reaching the 100-branch milestone reflects the bank’s commitment to bringing our services close to its customers while responding to opportunities presented by Kenya’s growing economy,” said Gossip.
Ruiru’s Growing Economy Creates Opportunity
Ruiru’s growth has brought with it a diverse mix of economic activity.
From small businesses and transport operators to property developers and retail customers, the town has become home to people pursuing different financial goals.
Gossip described Ruiru as one of Kenya’s high-potential markets.
“Ruiru is one of Kenya’s high-potential markets, and NCBA is committed to supporting its continued growth,” he said.
“As we expand our physical presence, we remain focused on understanding the needs of our customers and providing solutions that enable individuals and businesses to grow.”
The location at NORD Mall places NCBA closer to this expanding customer base.
“The presence of the NCBA branch at the heart of Ruiru provides greater convenience and accessibility to financial solutions for entrepreneurs, investors, businesses and families,” Gossip added.
“We are committed to giving our customers the tools, resources and support they need to grow and achieve their financial goals.”
100 Branches, One Growing Digital Network
The milestone also highlights how NCBA is balancing physical banking with digital services.
While branches remain important for customers who value face-to-face support, digital banking gives them more flexibility to transact and manage their finances remotely.
NCBA continues to invest in its digital banking ecosystem alongside its physical network. The approach gives customers greater choice in how they access financial services.
For NCBA, the 100th branch therefore marks more than an expansion of its physical footprint.
It reflects a broader effort to bring financial services closer to more customers while using digital solutions to make banking more convenient.
As the bank deepens its presence across Kenya, the Ruiru branch positions it to support the businesses, families and entrepreneurs driving the local economy.
100 branches may be the milestone. For NCBA, the bigger goal is what those branches can help customers achieve.
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