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My OneApp Just Got Smarter: Here’s Why You Should Update Today
Managing mobile services shouldn’t mean switching between multiple apps or searching through endless menus. As customers increasingly rely on digital platforms to stay connected, pay bills, and manage home internet, convenience has become just as important as connectivity.
To make everyday tasks easier, Safaricom has upgraded My OneApp, introducing new features that simplify account management, payments, roaming, and home internet services. Available on both Android and iOS, the latest update is designed to deliver a faster and more seamless digital experience.
Easier navigation, less searching
One of the biggest improvements is a redesigned Mini Apps section. The updated layout makes it easier for customers to find frequently used services without navigating through multiple screens.
The cleaner interface saves time and allows users to access the services they need with just a few taps.
My OneApp Just Got Smarter: Here’s Why You Should Update Today
More control for Home Fibre customers
For Safaricom Home Fibre users, the update brings greater control over home internet management.
Customers can now access Secure Internet settings directly from My OneApp. This makes it easier to manage parental controls, monitor connected devices, and enhance network security from a single platform.
By bringing these features into the app, Safaricom is helping customers manage their home connectivity more efficiently.
Simpler roaming for travellers
International travel is also becoming more convenient.
Customers can now activate roaming services and purchase roaming bundles directly through My OneApp before leaving the country. As a result, travellers can stay connected without the hassle of searching for roaming options at the airport or after arriving at their destination.
More flexible payment options
Safaricom has also improved the payment experience by bringing multiple payment methods together.
Customers can now choose to pay using M-PESA, Bonga Points, or ShirikiPay from a single screen. This eliminates unnecessary steps and provides greater flexibility when purchasing Safaricom products and services.
Faster recurring payments
The update also improves Ratiba, Safaricom’s recurring payment feature.
Customers can now set up standing orders more quickly, making it easier to automate regular payments such as subscriptions, utility bills, school fees, and savings contributions.
The simpler process encourages greater use of digital payment automation while reducing the time needed to complete everyday transactions.
A smarter digital experience
Rather than introducing entirely new services, the latest My OneApp update focuses on making existing features easier to use. Small improvements in navigation, payments, roaming, and fibre management combine to create a smoother customer experience.
As more Kenyans embrace digital services, platforms that bring connectivity, financial services, and account management together will continue to play an important role.
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