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Mpesa Fraud? Here Is The Latest Update

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Mpesa Fraud? Here Is The Latest Update. Photo Courtesy

Mpesa Fraud? Here Is The Latest Update

Mpesa fraudsters have become rampant leaving a lot of Kenyans with the question “In whose hands are we safe?” Safaricom is however up to the task of protecting its customers making sure that nobody goes away with their hard-earned money.

Mpesa Fraud? Here Is The Latest Update. Photo Courtesy

Here is what you need to know about Mpesa Fraud and tips to stay safe.

  • Recognize Safaricom’s official contacts. Safaricom only calls from 0722000000
  • Safaricom staff will never ask you to share your MPESA PIN, SIM passcodes, or password. Do not divulge your personal information to anyone.
  • Notify Safaricom of imposters and suspicious branded links/websites/social media handles. Do not share any personal details with anyone on such platforms.
  • Always protect your personal information such as ID number, date of birth, full name, address etc.
  • Do not follow or key in instructions from unknown callers. Safaricom customer care will never call you and send you to the nearest agent for a reversal.
  • Do not divulge any other information such as your one-time passcodes to anyone. Examples include ATM withdrawal and authentication codes for Safaricom app or other services.
  • A genuine M-PESA message is sent from M-PESA and not a customer’s line.
  • Do not refund. Request the person calling to forward the message to 456 or to call Safaricom for assistance.
  • When you receive the fake messages forward them to 333. This helps ensure the numbers are blocked and that other customers are not defrauded.
  • Be wary of messages from unknown senders saying you have won, or they can give you cash or help
  • Never send money to unlock prizes, loans, jobs, relief etc.
  • Be wary of messages from callers who threaten you. Report threats to the police.
  • Never send money to unknown callers.
  • Be wary of too good to be valid offers or texts. They are from fraudsters and are not genuine. Do not engage the sender/fraudster.
  • Customers should also send a text to 333 with the details of the line that texted them. This helps ensure the numbers are blocked and that other customers are not defrauded.

 

Felicity Gitonga

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